Terms of service
Terms and conditions of sale
1) Seller details
This online store is operated by Generation Bloom, Lda, Portuguese tax number (NIPC) 517411296, registered office at Av. Conselheiro Albuquerque, n.º 8, 1.º Esq., 6000-161 Castelo Branco, Portugal (the “seller”).
Contact: email apoiocliente@prostaphytol.pt · phone +351 210 303 367.
2) Scope
2.1 These General Terms and Conditions of Sale apply to all purchases made in this online store by consumers, i.e. individuals buying for purposes outside their trade or profession.
2.2 The products sold are food supplements. They are not intended to diagnose, treat, cure or prevent any disease and are not a substitute for a varied and balanced diet, a healthy lifestyle or medical advice.
3) Orders and conclusion of the contract
3.1 The products shown in the online store are an invitation to make an offer. The customer places an order by completing the checkout and clicking the final order button with an obligation to pay.
3.2 Before confirming, the customer can review and correct all the details entered. After the order is placed, the seller sends an email confirmation with a summary of the purchase and these terms.
3.3 The contract is concluded when the order confirmation is sent. The seller may refuse orders if a product is unavailable, in the event of an obvious pricing error or if fraud is suspected, informing the customer and refunding any amount already paid.
4) Prices and payment
4.1 Prices are shown in euros and include VAT at the applicable rate. Delivery costs are shown before the order is confirmed.
4.2 Payment is made using one of the methods shown at checkout. Where available, cash on delivery may carry an additional charge, which is always shown before confirmation.
5) Delivery
5.1 We deliver to Portugal (mainland, the Azores and Madeira) and to the other European Union countries shown at checkout, except the Canary Islands, Ceuta and Melilla.
5.2 The estimated delivery time is shown at checkout. If none is shown, delivery takes place within a maximum of 30 days from the conclusion of the contract.
5.3 The risk of loss of or damage to the products passes to the customer when the customer, or a third party named by the customer other than the carrier, receives the products.
6) Right of withdrawal
6.1 The customer may withdraw from the contract within 14 days of the day on which the customer, or a third party named by the customer other than the carrier, receives the products, without giving any reason.
6.2 To exercise this right, simply send a clear statement to apoiocliente@prostaphytol.pt or by post to the seller's address. You may use the model form in section 12, but you do not have to.
6.3 The seller will refund all payments received, including standard delivery costs, within 14 days of being informed of the decision, using the same payment method unless otherwise agreed. The seller may withhold the refund until the products have been received back or the customer has supplied proof of having sent them.
6.4 The customer must return the products within 14 days of notifying the withdrawal. The direct cost of returning the products is borne by the customer.
6.5 By law, the right of withdrawal does not apply to sealed products that have been unsealed after delivery and cannot be returned for health protection or hygiene reasons. This exception does not affect the satisfaction guarantee described in section 7.
7) 30-day satisfaction guarantee
In addition to the statutory rights, the seller offers a commercial satisfaction guarantee: if you are not satisfied, you can request a refund within 30 days of receipt, under the conditions described on the Our guarantee page. This guarantee does not limit or replace the consumer's statutory rights.
8) Legal guarantee of conformity
The seller is liable for any lack of conformity of the products that exists at the time of delivery and becomes apparent within 3 years, in accordance with the applicable law. If there is a lack of conformity, please contact us using the details in section 1.
9) Recurring purchases
Where a product is sold on a recurring delivery basis (for example, a “quarterly subscription”), the price, the frequency of deliveries and payments and how to cancel are shown on the product page before purchase and in the order confirmation. The customer may cancel future deliveries at any time, free of charge, by contacting customer service.
10) Complaints and dispute resolution
10.1 Complaints can be sent to apoiocliente@prostaphytol.pt. The seller also uses the Portuguese electronic complaints book: www.livroreclamacoes.pt.
10.2 In the event of a consumer dispute, the customer may refer it to an alternative dispute resolution body, in particular CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (www.cniacc.pt). For cross-border disputes, free help is available from the European Consumer Centre in your country.
11) Applicable law and language
11.1 Portuguese law applies, without prejudice to the mandatory consumer protection rules of the country where you normally live.
11.2 The contract may be concluded in Portuguese, Spanish or English, according to the language chosen in the store.
12) Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To: Generation Bloom, Lda, Av. Conselheiro Albuquerque, n.º 8, 1.º Esq., 6000-161 Castelo Branco, Portugal – apoiocliente@prostaphytol.pt
I hereby give notice that I withdraw from my contract of sale of the following goods: ______
Ordered on ______ / received on ______
Name of consumer: ______
Address of consumer: ______
Signature (only if this form is notified on paper): ______
Date: ______