Our money-back guarantee – your trust is our priority
At Prostaphytol, we know that complete customer satisfaction is built on quality and trust. That is why we offer our customers a full money-back guarantee.
Why trust matters so much when it comes to health
Trust is the most valuable thing we can offer our customers. As Matthias Claudius put it: “The greatest compliment you can pay someone is to trust them.” In health, this matters even more.
If you order a product from our online store and later find that you do not need it or are not satisfied with how it works for you, you can simply exercise your right of withdrawal and return the product within 30 days.
Your satisfaction is our top priority
Your satisfaction is essential to us! To keep this promise, we pay special attention to providing a sustainable, fast and simple service.
In our guides we cover a wide range of health-related topics and give detailed information about our products. Although we are 100% confident in their quality and effectiveness, you have the right to cancel your purchase within 30 days without giving any reason.
The withdrawal period is 30 days from the day on which you, or a third party you have named (other than the carrier), receive the goods.
Using the money-back guarantee is simple
We are convinced that careful, sustainable work pays off in the long run. Based on this principle, continuously improving our quality standards is a cornerstone of our philosophy.
Quality should not just exist – the customer should be able to feel it. To ensure your satisfaction, our products should meet your needs and expectations 100%.
Our 30-day money-back guarantee was created precisely to remove any risk if, for whatever reason, the product does not meet your expectations.
How does the refund process work?
If you exercise your right of withdrawal, we will refund all payments you have made, including delivery costs (except any extra costs resulting from choosing a delivery method other than the standard delivery we offer).
The refund will be made immediately and at the latest within 30 days of receiving notice of your decision.
The deadline is met if you send the goods back before the 30 days have passed.
The direct cost of returning the goods is borne by the customer.