Refund policy
Refund and returns policy
At the Prostaphytol store, run by Generation Bloom, Lda, there are three ways to return an order. None of them limits the others.
1) Right of withdrawal – 14 days
You can cancel your purchase within 14 days of receiving the products, without giving a reason. Just tell us at apoiocliente@prostaphytol.pt; you can use the model form included in our Terms and Conditions of Sale. For health protection and hygiene reasons, this right does not apply to sealed packages that have been opened after delivery.
2) Satisfaction guarantee – 30 days
If you are not satisfied with the product, you can ask for a refund within 30 days of receiving it, even if the package has been opened, under the conditions described on the Our Guarantee page.
3) Legal guarantee of conformity – 3 years
If the product arrives damaged, faulty or different from what you ordered, contact us. In that case the return is free of charge and you are entitled to repair or replacement, a price reduction or a refund, as provided by law.
How to return
- Email apoiocliente@prostaphytol.pt with your order number.
- We will send you the return address and next steps.
- Send the products back within 14 days of that message.
In cases 1) and 2), the direct cost of returning the goods is borne by the customer.
Refunds
We refund all payments received, including standard delivery costs, within 14 days at the latest, using the same payment method as the purchase. For orders paid cash on delivery, the refund is made by bank transfer to the IBAN you give us. We may wait until we receive the products, or proof that they have been sent, before refunding.
Questions and complaints
Contact us at apoiocliente@prostaphytol.pt or +351 210 303 367.